試験時間：60分（45～55問）
試験概要
646-223 UCXAM Unified Communications Express AM 試験は、Cisco IP Communications Express ソリューションを中小・中堅企業および大企業の顧客に説明するアカウント マネージャに必要な知識とスキルを評価します。
試験内容
Unified Communications の SMB 顧客向けビジネス要件の作成
SMB 顧客への販売機会の評価
SMB 顧客に関連する主要なビジネス要因（仮想化、モビリティ、準拠性、グローバリゼーションなど）の識別
詳細な質問に対する回答に基づいた SMB 顧客のニーズと問題点の識別
SMB 顧客の一般的な不満への適切な対応の識別
Express ソリューションの導入と管理をサポートするために必要なライフサイクル サービスの識別
Express 製品選択に影響力を持つ人物の識別
Cisco Unified Communications Express ソリューションにおけるコンバージェンスの価値の説明
SMB 顧客環境におけるコンバージド ソリューションの利点の説明
SMB 顧客環境でコンバージド ソリューションを推進する市場動向の説明
SMB 顧客の既存のインフラストラクチャを利用したソリューションの作成方法の説明
ソリューションによる SMB 顧客の運用の簡易化の説明
Unified Communications Express ソリューションの機能の説明
さまざまな UC Express 製品/システムの機能の説明
Unified Communications Manager と Unified Communications Manager Express の違いの説明
UC Express Endpoints の機能の説明（エンドポイント機能としての XML を含む）
Unified Communications Manager Express と Unity Express の機能の説明
UC Express アプリケーションの機能（メッセージング、ビデオ、モビリティなど）の説明
Unified Communications Express 管理ツールの識別
Cisco Unified Communications Express ソリューションにおけるセキュリティの機能、長所、方法、および利点の説明
Communications Express Solution
1. An account manager is meeting with a customer who is interested in a Cisco IP Communications
solution. The customer needs to support a variety of analog devices, voice mail, auto attendant, and 200
users. Which solution should the account manager discuss with this customer?
A. a full Cisco CallManager solution
B. a full Cisco CallManager solution with Cisco Unity
C. Cisco CallManager Express
D. Cisco CallManager Express with Cisco Unity Express
Answer: D
2. One of your potential customers has concerns about choosing a Cisco IP Communications solution
because, according to the competition, IP telephony solutions cost more than they are worth. Which
strategy would be most appropriate to defuse this concern?
A. Unlike traditional office environments where voice and data are separate, Cisco IP Communications
supports the idea of a converged network where the telephony and IP components are integrated.
B. An IP-enabled PBX inevitably reaches a point called the golden phone, at which an addition requires
more than just a phone. In fact, it requires a card to support the phone, and possibly a new shelf of a
cabinet to house the card. These upgrades end up being very costly and offer the customer no flexibility
to implement nonproprietary solutions in the future.
C. With low operating and capital costs, a Cisco IP Communications deployment will pay for itself in 18
months on average and will provide an average annual savings per user of US$334. The drivers of the
ROI are determined by the unique network circumstances of the customer, such as the speed of
migration, the remaining life on the PBX, and the extent of the data upgrade.
D. Cisco IP Communications solutions are based on tested and verified designs that ensure rapid ROI.
Cisco or its IP telephony specialized channel partners can also customize these solutions to meet
business demands and realize cost savings resulting from existing equipment or applications.
Answer: C
3. Organizations that embrace Cisco IP Communications solutions are able to interoperate with existing
TDM systems and applications, as well as support which two traditional telephony networking standards?
(Choose two.)
A. QSIG
B. BGP
C. SIP
D. TDM
E. DPNSS
Answer: AE